QA for every single call.
Stop sampling 5% of calls and guessing the rest. Leadvision scores 100% of calls against your custom scorecard — automatically, instantly, at scale.
| Call ID | Agent | QA Score | Empathy | Resolution | Status |
|---|---|---|---|---|---|
| #1024 | Priya S. | 94% | 9/10 | Yes | PASS |
| #1025 | Rahul K. | 72% | 6/10 | No | FAIL |
| #1026 | Ananya M. | 89% | 8/10 | Yes | PASS |
| #1027 | Vikram J. | 81% | 7/10 | Yes | PASS |
Manual QA vs. Leadvision QA
Manual QA
- ✕ Samples 3–5% of calls
- ✕ Takes days to review
- ✕ Inconsistent between reviewers
- ✕ Expensive & doesn't scale
- ✕ Agents wait weeks for feedback
Leadvision QA
- Scores 100% of calls
- Results in under 60 seconds
- Consistent, bias-free scoring
- Zero marginal cost per call
- Instant agent feedback loops
Everything QA needs
Custom Scorecards
Define your own scoring rubric — empathy, resolution, compliance, upsell attempt. Leadvision scores against it automatically.
Agent Feedback Loops
Agents receive instant, structured feedback after every call with specific improvement suggestions — not just a number.
Trend Analytics
Track score trends over time, by agent, by campaign, or by product. Spot coaching opportunities before they become problems.
Compliance Flags
Auto-flag calls where compliance language was missed, incorrect promises were made, or scripts deviated from approved flows.
Call Comparison
Side-by-side transcripts of your best vs. worst calls. See exactly what your top agents do differently.
Real-time Scoring
Live QA scores appear as the call progresses — supervisors can intervene before a call fails rather than after.